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Job Details

Technical Writer-Liberty Lake WA

Company name
Bank of America Merrill Lynch

Location
Liberty Lake, WA

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Profile

Bank of America Merchant Services connects businesses and consumers by doing payments better. In an increasingly complex marketplace, we empower businesses to give consumers the right commerce experience. We consult with businesses to customize solutions that integrate selling channels, open new markets, solve problems using data, stay secure and, ultimately, accomplish more.

Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 2,100 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.

The primary function of the Technical Writer is to design, develop and maintain internal procedural documents, training material and related media that maximizes user productivity, accuracy and learning.

Essential Functions

Develop and maintain procedures that comply with department standards.

Gather and respond to user feedback to drive continuous improvement.

Possess the ability to manage and prioritize multiple assignments and meet numerous, competing deadlines.

Coordinate resources, subject matter experts, internal business owners, and users to verify and assist in creating and maintaining documentation.

Write and distribute clear and concise communications for internal and external clients.

Work with various lines of business to determine how upcoming projects will impact user’s procedures and processes.

Provide reporting, insight, and recommendations for process improvement.

Create continuous learning materials to enhance user knowledge.

Skills

Previous payment/financial services industry experience.

Ability to multitask and change direction in ever changing payment processing environment.

Effective planning and organizational skills.

Highly motivated to succeed in a performance driven environment.

Ability to work effectively with staff at all levels of the organization, including conducting fact-finding interviews with subject matter experts (SMEs).

Experience with MadCap Flare or similar single sourcing tool.

2-4 years of experience in technical writing, producing training or procedural documents in a professional environment.

Experience

Bachelor’s Degree in Technical Communication, English, Journalism or related field.

Proficient in the following programs; SharePoint, MS Word, MS Excel and Adobe Acrobat Professional.

Superior typing accuracy and formatting ability.

Must possess excellent proof reading and grammatical skills, and strong attention to detail.

Must have superior written and verbal communication skills with an excellent command of English grammar and usage.

Ability to work independently as well as work in a collaborative, multi-functional team.

Tools

Microsoft Office Suite

Microsoft SharePoint

MadCap Flare

Travel

Infrequent travel may be occasionally required for training or meetings.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

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#LI-BD1 

Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.

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Company info

Bank of America Merrill Lynch
Website : http://www.bofaml.com

Company Profile
Discover specialized expertise, delivered locally or around the globe. Within every industry, market and enterprise, there are opportunities to be discovered. Opportunities to deepen insight, broaden access to capital, increase cash flow and operational efficiencies, and expand upon product or geographic lines. Opportunities that a relationship with Bank of America Merrill Lynch can help you realize.

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