Microsoft support has available a support bot where users can ask questions, and it will provide the best answer according to an answer database, when the tool is unable to provide an answer or interpreter the user question, the Support Relevance Judge will be responsible to read and analyze these questions, and provide the best answer to the user. Responsibility: Respond to guideline ambiguities/changes/updates from client Engineers Flexibility to work on different assignments on a daily basis Write project guidelines. Candidate Requirements Bachelor's degree in Computer Science or related with IT or Mathematics. Excellent English both written and oral, Technical writing skills preferred. Good research skills to analyze the possible intents behind user search queries. Ability to do research on web for information for multiple entities and validate the data. Knowledge of Microsoft Operation System, Microsoft products Ability to articulate the problem in a concise and accurate way and report it Ability to follow the guidance and do time bound tasks with efficiency
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