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Job Details

Technical Writer Contractor

Location
Woodland Hills, CA

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SOLIDWORKS Technical Services organization creates and publishes thousands of technical documents annually. Our content serves our resellers and customers well from resolving their technical issues to sharing best practices and informing important news. We have been relying on our engineers to create these documents. They handle the entire lifecycle of all content to ensure the information is current. We need to bring on board expertise to help us with creating better workflow in creating and managing our content.
What will your role be? 
Work with our Knowledge Base (KB) lead on all KB Maintenance activities (authoring, proofing, following up with writers, updating writing guides, importing translated solutions from the localization vendor, and creating templates.)
Perform analysis of KB (review KB bits, where they are coming and not coming from, where we need to focus our localization spend, and more.)
Audit our current content and helping us establish a more rigorous document control process throughout our organization
Get familiar with the knowledge base tool
Get familiar with the existing type of content
Manage the life cycle of a solution form creation, initial review and revision
Create a Contributor Reference Guide (handbook for authoring, reviewing and editing)
Identify and implement ways to improve the user experience
Your key success factors
Strong communication skills in two parts: 1.) very strong writing skills utilizing the rules of English grammar; 2.) verbally clear, concise, and grammatically correct oral (speaking) communication skills in English
Work on-site at **MEMBERS ONLY**SIGN UP NOW***. Woodland Hills California office 
15 years of writing grammatically correct technical documentation specifically for complex software packages in a deadlines driven environment 
> Able to adhere to quality standards for all documentation that support language translation (localization) 
> Understand and manage Content Management System (CMS) output and localization issues
Ability to work independently and/or within a collaborative team structure across multiple technical groups and platforms 
Knowledgeable of current documentation processes and tools
Strong project management skills; managing through completion or implementation 
Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments
Highly organized with critical attention to details
Strong functional use of Microsoft Office Excel, Word, PowerPoint
Plusses, not required
At least one additional language other than English, such as (but not limited to), French, Spanish, Portuguese, German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc
Location/Region: Woodland Hills, CA (US)
Posted on
Glassdoor Jobs
2018-07-12

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