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Job Details

Technical Writer Knowledge

Company name
Amazon.com, Inc.

Location
Seattle, WA

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Job DescriptionAmazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. With Amazon Web Services (AWS) you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud. As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in 10 locations around the world, and are growing rapidly. Amazon Web Services has an opening for a Technical Writer located in Seattle, WA who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences. You will work with our SMEs to create knowledge articles for our customer-facing Knowledge Center. You will play a significant role in the development of a successful and effective global AWS Support team. The primary responsibilities for a Technical Writer include:

Write and edit end-user and internal-user knowledge base content describing AWS Services and troubleshooting processes.
Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
Work directly with development teams and AWS Support stakeholders to produce world-class knowledge base articles.
Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.
Create, maintain, and edit knowledge base articles that is used by a wide audience with varying skill levels.
Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.
Manage all aspects of the documentation process\u2014from planning to content maintenance.

Basic QualificationsThe ideal candidate is passionate about the AWS customer experience, the success of AWS Support, and about cloud computing. Candidates should have experience in designing, developing, and producing knowledge base content. To meet the required qualifications for this role, candidates should:

Have strong written and content creation skills.
Be able to self-direct, multi-task, and prioritize assignments.
Be highly organized with acute attention to detail in a deadline-driven environment.
Be able to write content that clearly communicates complex technical topics to customers.
Be able to work independently as well as in a collaborative team environment.
Be able to conceptualize technical and functional content and while turning it into something task-focused that customers enjoy consuming.
Be able to research, develop, write, and edit effective content with a focus on the intended audience.
Have experience designing and delivering customer-oriented documentation.
Have experience developing, creating, and supporting content for developers and/or systems administrators.
Have 3 years of experience as a technical writer or content strategist.

Preferred QualificationsIt is preferred that candidates also:

Possess a strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the customer experience.
Obsess about the customer experience, never settle for good enough, and continually inspire others to advocate on behalf of the customer.
Hold a bachelor\u2019s degree in communication, education, or a related field.
Have experience with technical customer service organizations.
Be familiar with AWS services.
Have project management experience.
Have knowledge management experience.
Have experience managing content in a CMS.

Company info

Amazon.com, Inc.
Website : http://www.amazon.com/

Company Profile
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

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