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Knowledge Writer

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Lehi, UT

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Job Description The Knowledge Writer will be part of the Global Self-Service team under the supervision of the Director of Product Management, Marketing Technology, working together to deliver self-service support solutions for external and internal customers. Responsibilities \u25cf Collaborate with Product, Marketing, Member Services, and other internal teams to write new customer-facing knowledge content \u25cf Work with the localization team to translate content into seven languages across eleven websites \u25cf Collaborate with Country Managers to identify and address the specific content needs of foreign markets \u25cf Work closely with the Knowledge Editor to ensure content is timely, accurate, and effective \u25cf Become an expert in Ancestry products \u25cf Audit and revise existing knowledge content on a regular basis \u25cf Apply user-experience and audience analysis best practices to continually improve content \u25cf Ensure that content is relevant, accurate, and up to date \u25cf Maintain content-related data in a content inventory and other tracking tools \u25cf Produce content aligned with the Ancestry brand in voice, tone, and style, adhering to department and company style guides \u25cf Participate in focus groups and other methods to identify and address gaps in internal and external knowledge \u25cf Other duties as needed Qualifications Qualifications \u25cf Bachelor\u2019s Degree in Technical Communication, English, or related field with an emphasis in writing \u25cf Excellent writing skills and strong command of the English language, including grammar \u25cf Familiarity with technical communication best practices \u25cf Ability to learn and use new technologies quickly \u25cf Strong attention to detail \u25cf Familiarity with SaaS and agile development \u25cf Ability to seek out and interview subject matter experts \u25cf Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures \u25cf Ability to give and receive constructive feedback \u25cf Basic experience coding in HTML\/CSS \u25cf 1-3 years of experience as a technical writer, copywriter \u25cf Be prepared to include a few writing samples, preferably one of a technical nature

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