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Job Details

Adm Policy and Procedure

Company name
PennyMac Loan Services, LLC

Plano, TX

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The Policies and Procedures Administrator works independently to create and maintain a formal database that defines policies, procedures, and related best practices for each business unit within the division, for example Loan Servicing or Retail Lending, etc.

Creates and maintains policies and procedures for all business units within the division for communication and delivery in an on-line format.

Consult with various departments and with senior management to ensure all departments function in a cohesive manner utilizing processes that maximize effectiveness and comply with all legal requirements. 

Works with various business leaders to identify policy and procedure priorities.

Researches and drafts comprehensive policy and procedure documents considering business goals, compliance and legal requirements.

Obtains necessary approvals.

Updates existing policy and procedure materials.

Implements and maintains a user-friendly procedure database.

Coordinates with the training group to ensure training materials are updated with the most recent policies and procedures.

Performs other related duties as required and assigned, such as process maps/workflows.

Performs other administrative functions, as needed, including, but not limited to reporting, presentation updates, and back-up to other team-members within the department.

Demonstrates behaviors which are aligned with the organization’s desired culture and values.

Job requirements

Previous experience as a technical writer in the mortgage industry with previous experience in   mortgage compliance

 Adobe RoboHelp

 Exceptional English composition, grammar and writing skills

 Above average project management skills with the ability to multi-task

 A solid knowledge of the mortgage industry

 Above average PC skills

 Strong logical and critical thinking skillsl

 Self-motivated and assertive

 Ability to work in a collaborative environment

 Ability to work with little supervision

 Strong decision making skills

  Results oriented

  5 year College Degree (Bachelor)

  5 years minimum experience

PennyMac® (Private National Mortgage Acceptance Company) is a family of companies that provides a full range of residential mortgage services. Since beginning in 2008, PennyMac has quickly emerged as a leading mortgage lending company, currently servicing a portfolio of over 100,000 home loans and originating approximately $3 billion in new home loans every month. We are proud to be an Equal Opportunity Employer.

Company info

PennyMac Loan Services, LLC
Website :

Company Profile
PennyMac Loan Services, LLC provides exceptional loan services for borrowers and investors, assists customers in preserving their home ownership through innovative programs, and drives toward a positive impact on our communities. Through our affiliates, we also acquire select mortgage loans from financial institutions. Our goal is to give you clear, straightforward guidance and outstanding customer service – delivered with integrity, respect, and the highest level of ethical conduct. That's why we share the mission and values that guide everyone at PennyMac.

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