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Program Manager - Technical Publications And Data Administration

Chicago, IL

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Job overview and responsibilities

The Program Manager - Technical Publications and Data Administration is responsible for providing program oversight for enterprise publications system and leading aggregate data analytics.

As the primary business administrator and internal champion for the technical publications system, this position will provide governance to the foundational system, educate and train users, and monitor the corporate growth strategy of the system to ensure the functionality meets growing requirements of a unified platform. As the manual system program matures, the positions focus will include oversight of other departmental applications and predictive data analytics.

Technical Publication System Oversight

Administration of internal and external compliance requirements, policies, procedures and work instructions; performance monitoring, incident and problem management, change and configuration management, and vendor/ IT service level performance. This position must keep abreast of technical publication industry trends and ATA 2200/2300 developments.
Technical publications application governance, education and training
Publication system testing and validation
Publication policy and procedures
Data Administration
Design and develop statistical models and improved data collection based on the operating needs of the organization. This position will support strategic development and maintenance of data, maintain database storage and efficiencies of large data, integrate data streams, transform and prepare data for broader usage, keep requirements consistent with network data security policies, and audit data quality
Predictive and prescriptive analytics
Visualize complex data
Model intricate data algorithms
Prepare routine/ad hoc reports
Consult with data customers
Safety Reporting System Administration
Safety reporting application governance, education and training
Partner and troubleshoot with internal/external customers
Vendor management and system advocate for product upgrades/integration activities
Act as business liaison with subject matter experts, vendor support, technical support, and procurement regarding system functionality, support upgrades, integration, deployment and system changes
Communicate with cross-divisional teams on future software upgrades and build/patch deployment activities
Act as system administrator for the TechSuite System and related authoring application during future product integrations and enhancements
Bachelor's degree in Computer Studies, Information Systems, Business, Technical Writing, Statistical Analysis or related discipline
Experience with XML Editors and content management platforms (SharePoint, PTC Arbortext and Windchill, FrameMaker, XMetal, etc.)
Working knowledge with standard documentation processes
Knowledge of content management systems, publishing processes and standards, desktop publication and electronic distribution platforms
Excellent interpersonal, verbal, written and presentation skills
Proven problem solving and organizational skills
Ability to quickly understand complex systems and explain them to varied audiences
Ability to work independently, and handle stress in a fast paced, multi-task oriented atmosphere
Demonstrated advanced use of Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Word, and Visio
Attention to detail
4 years in a related field with minimum of 2 or more years work experience in the field of data administration and technical publications software
Exposure to cross-divisional change management/facilitation
Position will require travel up to 50% to Denver and Houston
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Masters degree
Work experience with data architecture and data engineering
Working knowledge of pertinent Federal Aviation Regulations, FAA Advisory Circulars, IOSA and Standards and Recommended Practices, ISO 9001 standards, and documentation standards
Work knowledge of IT collaboration/development with focus on user experience
Working knowledge of XML, HTML and XSLT coding
Working knowledge of PTC Arbortext Editor and Windchill working knowledge
Understanding of basic project management principles
Proficiency in facilitating cross functional groups or activities
Root cause analysis
Human Factors
Work experience in statistics, reports and data visualization
Work experience in technical writing
Experience creating and conducting system test scripts
Experience participating in major software releases

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