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Senior Technical Writer Kernel Cloud

Company name, inc.

San Francisco, CA

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Salesforce Kernel Cloud, which is part of the Core Engineering team of Tech & Products, is focused on building a world-class engineering environment, where engineers are productive, agile, innovative, and empowered with easy-to-use tools.

As the Core Platform writer, you'll document internal concepts, tools, and processes for Salesforce engineers. That means:

Asking plenty of questions so you understand not just how something works, but why it matters to the people using it.

Knowing how to restructure and curate existing documentation to make it discoverable and cohesive, including recognizing and being willing to delete content that's not useful.

Serving as the voice of our users and figuring out the best way to get them the information they need when and where they need it.

Finding ways of connecting with the people who use the docs to get their feedback and make improvements.

Our ideal team member:

Has experience writing for developers (and perhaps having been one), with strong writing samples to prove it.

Isn't intimidated by architects and tech leads, and is willing to keep asking probing questions until they understand well enough to explain it to everyone else.

Has the flexibility and openness to adopt our team's style, processes, and practices, but isn't afraid to suggest improvements that will benefit our writers, our collaborators, and our engineers.

Enjoys working closely as part of a team, and has the people and communication skills to do that well, and can also carve out focused time in a busy day to get work done independently.

Has worked in an Agile software development environment and is comfortable participating in cross-functional team meetings.

Required Skills and Experience

Bachelor's degree (English or STEM field preferred)

5-7 years of experience in the software development industry

Strong understanding of programming practices

Research and communication skills

Ability to work on multiple projects at once

Desired Skills and Experience

Familiarity with ways of providing in-context user assistance for development frameworks

Hands on authoring experience with DITA/XML and HTML

Graphics and design skills

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named Forbes World's Most Innovative Company in 2017 and one of Forbes's World's Most Innovative Company the previous five years in a row and one of Fortune's 100 Best Companies to Work For nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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Company info, inc.
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Company Profile is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.

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