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Support Specialist

Montgomery, AL

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Job Description Provide technical support and write/edit documentation for TLOS technologies.u00c2u00a0Technologies include Canvas, Zoom, Kaltura, Respondus Lockdown Browser, iClicker, and more. Responsibilities include: Respond to support incidents escalated from 4Help to the TLOS team; help callers identify and solve problems in Canvas, Zoom, Kaltura, and other software packages; Use support management software to communicate with callers; Occasionally communicate via phone and in person; Create and edit end-user and internal documentation as part of a team of subject-matter experts, writers, and an editor; Perform testing, quality assurance, and other tasks as requested. Minimum Qualifications - Experience in customer service. - Experience in technical writing (a writing sample is required) - Knowledge of formatting, for example, Styles in MS Word, HTML, or similar. - Demonstrated ability to work collaboratively with faculty members, staff, and students. - Background using a variety of web browsers, operating systems, and software.u00c2 Preferred Qualifications - Experience in software/systems support, preferably in a helpdesk environment. - Experience with support workflows and ticket escalation. - Experience and/or coursework in writing user manuals. - Experience with publication workflows. - Bacheloru00e2??s degree related to technical communication and/or information technology. Special Requirements Special Instructions to Applicants For a full description of the position and requirements, and to apply, please go to ****posting SW0180457. Review of applications will begin on July 24, 2018 and continue until the position is filled. Individuals with disabilities desiring accommodations should notify the Human Resources department at 540/231-9331 or **** by the review date. Optional Applicant Documents Resume Cover Letter Required Applicant Documents

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