Position is responsible for developing and maintaining of system processes (automation) outside and within the billers and/or create reporting (daily and adhoc).
This role will be responsible for supporting the analytical needs for the business areas within the Billing Operations organization. The role will have responsibilities for creating, maintaining and improving both current and future automated processes and reporting needs. The primary responsibility for this role is to design, develop, implement, analyze, and communicate operational information to various organizations.
MAJOR DUTIES AND RESPONSIBILITIES
Meet with and participate in meetings related to Billing product launches and system changes.
Create BRF/Change requests that apply to any changes made in the Billing system as it relates automation such as applying credits, changes to accounts, audit data pulls etc. Manage and ensure system validation of Billing Changes made and proper documentation associated with changes.
Work ticket queue and create operational reporting where needed.
Ensure compliance of all audit requirements.
Assures timely completion of all assigned Billing projects and results are of a consistently high quality meeting business need.
Work closely with the support team to ensure changes input in the billing system are implemented as approved. Perform user acceptance testing as required.
Research and resolve requests (tickets) from end users and market representatives that relate to billing issues.
Works cooperatively with other department resources to accomplish objectives.
Interact and communicate effectively with IT and other Charter departments in the company as needed.
Perform other duties as requested or assigned by management.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
4-5 years of reporting/automation experience. Oracle, SQL server, query experience
4-5 years ordering/Billing system experience.
4-5 years of experience related to database reporting tools, Macros, queries, SQL and Microsoft Office products
Develop new or maintain existing reports
Create, enhance and/or maintain the data structures required to run the prototype or recurring reports
Gather and manipulate large data sets required from various sources for reporting and scorecards
Strong analytical and problem solving skills and well-established business knowledge. Utilizing logic and reasoning to identify strong relationships within a data structure as weel as to research and discuss recommended uses
Strong communications skills
Must have the ability to work independently.
Must have the ability to support multiple initiatives in a fast rapid environment.
Must be detail-oriented and produce work with a high degree of accuracy.
Must possess excellent proofreading skills.
Ability to work on multiple projects simultaneously and establish and adhere to timelines.
Skills/Abilities and Knowledge
Knowledge of cable television industry
4-5 years ICOMS/CSG Billing Experience
Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience.
Related Work Experience
Business Operations Analysis experience
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FCC Unit: 13526 Business Unit: Customer Operations