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Job Details

Luxury Engagement Manager

Company name

Melbourne, FL, United States

Employment Type

Manager, Marketing, Pr, Writing

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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Luxury Engagement Manager','02B6S','US-FL-Melbourne','!*! 

Engagement Manager


The Director of the Luxury Automotive Operations is responsible for the oversight of an innovative new program designed to assist clients with transportation challenges. The Engagement Manager will lead the guest services team (Concierges) who will provide premium support, knowledge and expertise to clients by guiding them through this innovative product of the future.  The Concierges are an integral part of the program experience and we are looking for someone who is passionate about exceptional client service, the automotive industry and leading by example to ensure that our clientele receive an unmatched experience.  The Engagement Manager is responsible for developing and managing client account strategy and relationships in order to establish and maintain an extraordinary client experience, including integration as needed with existing Concierge and support of existing Concierge operations.  The Engagement Manager has financial accountability for the program.


Builds a high performing team based on trust, respect and relationships

Inspires the concierge to provide an exceptional client experience with every interaction

Develops a high performing team that prides itself on the program’s culture and values

Exemplifies the program’s values when dealing both internally and externally

Responsible for establishing and maintaining stellar relationships with Clients, Concierges and Key Stakeholders

Develops global business operations, broadening the integration of services across the program, domestically and internationally

Establishes operating procedures consistent with the culture and business objectives

Evaluates concierge results regularly and provides key performance reports to the Executive Leadership Team

Responsible for progression of project Business Performance Review (BPR)

Communicates with Project Management Team

Ensures that all activities and operations are carried out in compliance with local, state, federal and country specific regulations

Leads initiatives designed to enhance the Client experience or streamline inefficiencies

Cultivates positive relationships with key stakeholders in order to identify growth opportunities, participate in business strategy sessions, monitor and report SLA’s and negotiate Statements of Work

Develops and oversees training direction including initial launch and recurrent Concierge Training

Maintain clear, concise files of appropriate documents

Maintain Quality Assurance (QA) job aids & materials

Integrate concierges and support existing objectives as needed

General administrative duties as required


Bachelor’s Degree required.  Communications, Public Relations, Marketing or related field is preferred


7 year’s work related experience in Management, preferably in Marketing, Retail, Hospitality, and Sales environment

5 year’s work related experience in an in-person or retail client relations experience

A passion for the 3 items below is important as we are seeking people who want to build a career that is aligned with these interests:

Luxury products and services

Automotive Industry

Cutting edge technology



Relates well to all types of people and possesses the ability to work across all levels of an organization. Builds constructive, trust based effective relations. Uses diplomacy and tact. Diffuses high-tension situations comfortably

Excels at establishing clear direction. Lays out work in a well-planned and organized manner. Maintains two-way dialogue with others on work and results. Communicates concisely and clearly both verbally and in written form.

Possesses strong ability to influence and exert tactful influence.

Presents a professional and polished image

Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make both quick and high quality decisions based upon a mixture of analysis, wisdom, experience and judgment.

Savvy with the use of technology, software and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest) while continuously keeping up with current technology trends.

Embraces problems and sees them as an opportunity to learn and grow.  A relentless and versatile learner who is open to change. Ability to quickly analyze problems, experiment and eagerly find solutions.  Enjoys the challenge of unfamiliar tasks.

Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals for self and team. Thrives on setting a high standard and surpassing it. Breaks work into realistic process steps. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results and holds self and direct reports accountable.

Great people manager. Excels at attracting and retaining a strong team while instilling the vision, culture and scope of the program.

Works well in a global organization with multiple stakeholders.


Open to the possibility of relocation and the willingness to travel occasionally

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.','Luxury Engagement Manager

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