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Job Details

Technical Writer

Location
San Francisco, CA

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Profile

Mesosphere is looking for an experienced Technical Writer to help document the Datacenter Operating System (DC/OS), the leading platform for containerized, data-intensive applications. Mesosphere is building out a team that consists of writers with a passion for technology and communication. The team works directly with Engineering, Product, Support, and Sales to deliver documentation to ensure customer success. We pride ourselves on the ability to deliver high-quality technical documentation in a rapidly changing environment. There is never a dull moment!
What does our ideal candidate look like?
You’re a seasoned writer of technical documentation for developers and IT professionals
You have a passion for learning and working with cutting-edge technology, such as microservices, containers, big data, and cloud computing
You have excellent writing, editing, and verbal communication skills
Youre a highly motivated self-starter with a desire to make a difference
You’re eager to collaborate with a small team of other writers
You’re an information architect (or someone who thinks like one) with experience modeling complex information so it’s thorough, easy to use, and easy to reuse
You bring innovation and passion with urgency to work every day
You’re a problem solver, and you like getting your hands dirty
You consistently advocate for the customer
Responsibilities
Create high-quality technical documentation with minimal editorial oversight
Work closely with other writers, engineers, product managers, and customer support agents to develop and expand a documentation set that meets the needs of our customers to help them quickly understand their issues and fix the problem
today
Write topic-based content for various audiences and user personas
Own the process of developmental editing, proofreading, and formatting
Get up to speed quickly and work efficiently to deliver high-quality work on time
Help develop our standards of style and voice
Improve our products by dogfooding and providing useful feedback
Know your customers and advocate for them by making documentation usability your top priority
Qualifications
The ideal candidate has broad technical writing experience, speaks the language of IT professionals and loves thinking about how to make documentation better. Qualifications include:
7 or more years of enterprise software technical writing experience
Excellent writing, editing, and spoken communication skills
Proven experience documenting complex installation and configuration processes
Ability to read/write source code and/or shell scripts
Experience with enterprise writing tools and technologies (e.g. Markdown, DITA, GitHub)
Ability to research, understand, and organize complex technical information
Ability to explain concepts in clear, concise, accurate prose
Ability to communicate effectively with software engineers, system engineers, and UX designers
Ability to work effectively with a distributed development organization
Ability to deliver in a fast-paced and rapidly changing environment
Demonstrated ability to learn complex software applications quickly and work under tight deadlines
Ability to work well both independently and as part of a team
Must be able to work on-site at our Hamburg office
About Mesosphere
Mesosphere is leading the enterprise transformation toward distributed computing and hybrid cloud. We combine the rich capability you get from public cloud providers with the freedom and control of choosing your own infrastructure.
Mesosphere DC/OS is the premier platform for building, deploying, and elastically scaling modern applications and big data. DC/OS makes running containers, data services, and microservices easy across your own hardware and cloud instances.
Mesosphere helps businesses accelerate time to market, ensure resilient applications, and save on cloud and infrastructure costs. Backed by Andreessen Horowitz, Khosla Ventures, Microsoft, HPE, Data Collective, and Fuel Capital, Mesosphere is headquartered in San Francisco with a second office in Hamburg, Germany.

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