Senior Technical Writer
Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cybersecurity solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies.
Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct identity and access management, penetration testing, and vulnerability assessments for our nation's most closely guarded agencies and networks. Our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients while our data scientists are helping stop illegal acts before they can endanger Americans or our way of life.
Jacobs promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity.
We continue to thrive and need your talent and motivation to help propel us farther, faster.
Jacobs National Security Solutions (NSS) is looking for a Senior-Level Technical Writer to provide onsite and offsite support in Washington, DC/Reston, VA (100%). Duties will include:
Develop original content and update existing content including Standard Operating Procedures (SOPs), Concept of Operations (CONOPS), strategic plans, checklists, use cases, job aids, document templates, cybersecurity guidance, etc.
Assist in the development of a document management system for use by Cybersecurity team or support the maintenance of an existing documentation library.
Manage change control of all documentation
Support document quality assurance for the Cybersecurity Team including creating, reviewing, editing, and tracking documentation.
Solicit input from client and Blue Canopy technical staff; documenting their processes in plain language using Standard English composition.
As needed, moderate client meetings to collect requirements for and feedback on documents.
Support ad hoc and rapid turnaround requests from internal and external clients, including requests for audit remediation evidence.
Design and update templates.
BA or BS degree in the appropriate discipline from an accredited college or university, plus three (3) to five (5) years of appropriate and progressive experience; additional relevant education may be substituted for progressive experience. In lieu of a degree, candidates with 5 years of additional technical writing and quality assurance experience will be considered (5 years of experience total, including requirements below).
Proficiency in Microsoft Office including Word and Visio.
Strong technical skills and problem-solving skills.
Excellent verbal and written communication skills; impeccable grammar.
Ability to express complex technical information in plain language.
Experience with content management software and/or processes preferred. Microsoft SharePoint experience is a plus.
Attention to detail with good follow-up skills.
Demonstrated ability to learn about and write to new technical, IT, or cybersecurity topics
Client-facing experience, particularly in soliciting input or feedback from clients and moderating client meetings. Consulting experience is a plus.
Self-starter and problem solver.
At least 1 year of federal government consulting experience.
Excellent time management, organizational, and communication skills.
Ability to complete multiple tasks and high volume of work.
Mature, professional attitude and appearance.
Ability to adapt to change and remain flexible.
Openness to continuing learning and upgrading of skills.
Ability to think things through and see the bigger picture.
Essential Job Functions
Most work will be done at a desk or computer.
General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.
Equipment & Machines:
General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment.
Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.
Other Essential Functions:
Must be able to communicate effectively both verbally and in writing
Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation
Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Must be willing to travel as needed. Must take and pass a drug test and background check as well as a motor vehicle records check. Must be a US citizen.