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Job Details

Technical Writer Consultant

Company name
3Ci

Location
Alpharetta, GA

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Job Description

Healthcare IT company in Alpharetta GA seeking a consultant Technical Writer. The Technical Writer Consultant will be a key contributor in creating and improving online help user-facing documentation for both developers and end users across multiple products. You’ll execute against the team’s content strategy, have the freedom to experiment within your content set,

A successful Technical Writer will:

Develop and edit exceptional text and other content using WalkMe amongst other tools while following company style guides

Effectively manage multiple projects simultaneously, triaging and prioritizing with autonomy

Dig deep into products in order to understand user workflows and processes, ensuring content is relevant, compelling, and actionable

Collaborate with partner teams to support software releases, preparing stellar support documentation to coincide with the release

Work with other stakeholders across the company to develop and implement content strategies that best serve users

Benchmark content against similar offerings in the software industry, staying on top of the latest technical writing trends and implementing best practices to improve the user experience

Analyze business metrics and content interaction data to critically assess content, and make informed content optimization decisions using those data points

Experience Needed:

Bachelor’s degree or equivalent experience

4 years of experience in technical writing with a focus on platforms, software, and workflow applications (preferred)

Experience managing cross-functional content projects in a matrixed environment

Proficiency in Microsoft Office products

Basic HTML and/or XML skills

Have astounding written and verbal communication skills

Have awesome customer service skills

Love finding innovative solutions to problems

Are all about collaboration and teamwork

Believe that data is your friend

Experience with the following is preferred:

Healthcare industry business practices and terminology

WalkMe

Google Analytics

Company info

3Ci
Website : https://3cipeople.com

Company Profile
At 3Ci, we combine honesty, integrity, and delivery with culture, purpose, and mission. For almost 40 years, we have provided top tech talent for our clients and now, we combine that talent with leadership training to find the perfect fit for both our clients and our consultants. We put people and relationships first. This is the foundation that has driven our company to success since we opened our doors in 1978. While we continue to grow, we know that keeping a focus on our established relationships is what sets us apart from the rest. Your success is our success.

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