Description GENERAL PURPOSE OF THE JOB: The Technical Writer is responsible for producing high-quality documentation that contributes to the success of technology deployments and post-implementation support. The Technical Writers will work collaboratively with multiple departments\u2014including developers, quality assurance engineers, product owners, and project managers\u2014to document new products and services as they are released to our customer base. ESSENTIAL DUTIES AND RESPONSIBILITIES Work with internal teams to obtain an in-depth understanding of product and documentation requirements. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Research and document existing technologies, establishing and standardizing procedures where none exist. Create and maintain content for documentation repository. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Write easy-to-understand configuration checklists, trouble-shooting guides, technology overviews, and end-user instructions following established formats. Use completed documentation to prepare Training & Development Specialists to educate internal staff. Create post-training quizzes to gauge efficacy of training for internal users. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. Minimum Requirements EDUCATION AND\/OR EXPERIENCE: Bachelor\u2019s degree (B.A.) from four-year College or university; or 4-5 years related experience and\/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals that conform to prescribed style and format. Ability to effectively present information and respond to questions from groups of managers, customers, and technical staff. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. REQUIREMENTS Proven working experience in technical writing or software documentation Ability to deliver high quality documentation with close attention to detail Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Excellent written skills in English Demonstrated proficiency with Microsoft Word, Excel, PowerPoint, and Visio Basic familiarity with Agile methodology College-level writing experience Experience working with documentation management systems Ability to work with complex subject matter under limited supervision Ability to work effectively with all levels of personnel as part of a team Ability to manage multiple projects in a fast-paced environment while adhering to strict deadlines and producing quality work OTHER QUALIFICATIONS: Must qualify for and maintain ability to receive correctional facility security clearance. Must pass drug screening test. Must pass credit and background checks. PHYSICAL DEMANDS: While performing the duties of this job, the employee will often be required to walk, sit, use hands, talk, and hear. There are no special vision requirements. WORK ENVIRONMENT: Moderate noise (examples: business office with computers and printers, light traffic). We are proud to be an EEO\/AA employer M\/F\/D\/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.