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Job Details

Content Author / Writer - Onsite Austin TX

Company name
Edge Professional Services, LLC

Austin, TX

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Artech is currently seeking to add to the below position

Job Title: Content Author / Writer

Job ID: 18-27730

Location: Onsite Austin TX !!

Duration: 12 Months contract

We are looking for a dynamic writer to join our team of authors who can identify the workflow required to solve a broad set of IT support issues and then create engaging content to appear across our chat bot and phone-based support channels. Your content will help users confidently solve issues on their own without needing to contact a help advisor. In this role, you will continually review user feedback about the quality of the content and identify the necessary revisions to make over time. The ideal candidate is a great communicator, creative, results driven, skilled at working with stakeholders, and passionate about writing user-friendly content.

Required Qualifications Bachelors Degree required in English, Communication, Technical Writing, or other related degree 2 years' experience in writing creative, simple, user-focused online content Firm grasp of English language Excellent communication and written skills Extreme attention to detail Comfortable asking questions and tracking down answers Ability to consider the end-to-end user experience of how content fits into an overall support experience and then write accordingly Ability to find the absolute shortest way to clearly communicate an idea Strong sense of initiative and follow-through Preferred Technical and Professional Experience: Experience with MS Excel Familiarity with chat bots or end user support applications Familiarity with content management systems (CMS) Experience with interpreting and iterating based on usability feedback and user research

Please apply on our company website ( with reference to job ID, or contact me at / 973.967.3469

Sharabh Goyal

Assistant Manager - Staffing

360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960  

Office: 973.967.3469 | Fax: 973.998.2599

Email: | Website:


About Artech Information Systems LLC

Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check:

Connect with Artech through Social Media

Learn more about our company including the latest events at Artech, new job opportunities, jobseeker tips, and more. Follow us on Facebook, Twitter, LinkedIn, Google , and YouTube,


Company info

Edge Professional Services, LLC
Website :

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