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Job Details

Knowledge Collaborator / Technical Writer

Chicago, IL

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#LifeIsSweet at SugarCRM
The people. The passion. The success. You will frequently see Sugas huddled around a desk or whiteboard collaborating, cranking out ideas, or solving the latest industry problem. Are you ready to play a key role in influencing how companies create extraordinary relationships with their customers? We’d love to hear your ideas! We’re going places… join us for the ride, experience sweet success and show us your passion.
Where do you fit?
The technical support team is furthering our commitment to exemplary service with the addition of a Technical Writer. This individual will work within a team that specializes in documenting the Sugar application for administrators and end users, empowering our customers and partners. In addition, this team of writers works closely with SugarCRM’s product group, providing ideas, perspective, and feedback that helps to improve Sugar applications.
mpact you will make in the role

Prepare, edit, and publish product documentation for software releases including user guides, release notes, knowledge base articles, and other resources
Collaborate with other departments to help identify product gaps and influence the design of new product features in upcoming releases
Focus on user needs and adhere to our style guide in all content creation
Maintain and improve existing documentation to ensure information is current and easy to locate
Contribute to the improvement of SugarCRM’s support site functionality and user interface
Expertise you will bring in:
Relevant experience as a software technical writer, software developer, CRM administrator, or technical support engineer
Enthusiasm for educating customers with a proven ability to write user-centric content
Very strong attention to detail with proficiency in grammar and written communication
Ability to speak to all levels of application users (end users, admins, and developers) in a clear and concise manner
Intense focus on CRM-user needs and passion for building excellent software
Confidence to manage projects independently as well as contribute as part of a large group
Thoughtful advocacy for positive process and organizational changes
Nice to haves:
In-depth knowledge of Sugar and related applications
LAMP stack (Linux, Apache, MySQL, PHP) and JavaScript knowledge
Experience contributing to software feature planning
Knowledge in structuring content to maximize Search Engine Optimization (SEO)
Cupertino, CA, Raleigh, NC or Remote U.S.
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans
individuals with disabilities are encouraged to apply.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks:

Competitive salaries
Excellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k)
11 paid holidays with 1 floating holiday per year; 3 weeks paid time off policy for new hires
Health/Wellness: Wellness Reimbursement, and Workforce Fitness Program
Career & Personal Development Program – multi-platform
New Hire Onboarding for all new employees worldwide – at Corporate Headquarters in Cupertino, California
Regular social events and birthday celebrations (yes, sweet treats are a big deal at SugarCRM)
Ownership is the greatest self-identity at SugarCRM - you are making an impact
We are a merit-based company - many opportunities to learn, excel and grow your career
Learn more on LinkedIn and Twitter @LifeAtSugar
Note to Recruiters and Placement Agencies:
SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.
Location/Region: Chicago, IL (US)
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