Chicago, IL, United States
Feb 04, 2021
May 20, 2021
Job Title :
Chicago, IL US
Posted On :
Job Type :
Job Description Summary
The people of Transamerica bring expertise, creativity, heart and diverse thought to everything that we do-and to the communities where we live and work. Do you have a passion for customers and a desire to take complex technical content and simplify it to drive understanding and improve customer satisfaction? Do you have a track record of content simplification and delivery while working under pressure? Are you someone who is a critical thinker who can ruthlessly execute? If this sounds like you, Transamerica may be a great place for you! We are looking for a Senior Operational Content Writer who advocates the benefits of brevity and delivering the right content for our employee benefit and retirement customers.
What You Will do:
The Senior Operational Content Writer will lead the creation and day-to-day management of the content for operational customer communications within the Transamerica Workplace Solutions Correspondence Office. This role will be charged with designing, creating and publishing content that is simplified, has calls to action and delivers concise information with a heavy focus on customer satisfaction. In collaboration with your operations and technology partners, you will work on the creation and documentation of these information flows within complex processes from concept, wireframes, prototypes, and style guides. This role will succeed on the back of the strong relationships you’ll have to build. That means we’re looking for someone with emotional intelligence, lots of finesse, and the ability to navigate complex situations with grace and ease. You’ll also be a liaison with Marketing to ensure adherence to styles and guidelines and to coordinate messaging where appropriate and recommend changes/rewrites to those standards. In this role, you will manage multiple projects in an agile manner and help influence other individuals who develop content as needed.
What Success Looks Like:
Develop, write and edit computer-related technical and
documentation and publications relating to users, systems, software development, operations, products and services.
Research and determine appropriate content for printed manuals, documentation, and supporting materials for software systems, technical procedures, and computer –related services.
Review and test software systems for accuracy and consistency with documentation identifying problems and suggesting revisions to the documentation.
Create graphical images, flow charts, and diagrams for inclusion in documentation.
Collaborate with graphics and printing production personnel or vendors to produce documentation.
Administer a departmental Intranet site (e.g. Posting additions to the site, adding users to secure sections).
Possesses and applies broad knowledge of concepts and principles or exhibits technical expertise in a specific area; works with minimal instruction or guidance with appreciable latitude for un-reviewed action or decisions; performs moderately difficult assignments with diverse scope and complexity, requiring a great deal of originality, creativity and problem solving with initiative and independent judgment required.
What You Will Need:
Experience in system design and testing
Experience using customer input or metrics to drive content improvements
Excellent verbal and written communication skills
Proven ability to establish content development standards and governance processes
5 years of experience with successful technical writing or related roles
Bachelor’s degree in marketing, business, communications or related field.
Experience in agile ways of working
Demonstrable critical and analytical thinking skills
Preferred: Experience in financial services operations and/or other highly regulated industry
Preferred: Experience working with and supporting leaders in Operations, Marketing, Legal, Risk, and IT
Preferred: Experience supporting organizational transformation
**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. **
The salary for this position generally ranges between $69,000 - $92,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.
This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 7.5%.
Normal Office Environment
What You Receive:
package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you’ll come to discover, Wealth Health is a central part of everything we do!
Wealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Stock Purchase Plan, Employee Discounts, Career Training, Development Opportunity Support, Certification Sponsorship
Health and Work/Life Balance Benefits;
Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program
Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.
Website : http://www.transamerica.com/