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Job Details

Senior Technical Writer

Location
Centennial, CO

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in
Centennial
Colorado
Senior Technical Writer
Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Summary
As part of the Experience Design team for the Pearson Higher Ed digital product line, you:
● Develop and implement user-focused, data-informed web- and mobile-based user assistance (UA) as an integral member of a multidisciplinary product team
● Generate accessible UI text and Help that students, instructors, content authors, campus administrators, and Pearson employees use to master our products
● Represent UA within cross-functional product development teams, ensuring that information properly integrates with desired learning principles
● Work with User Experience designers to create the user interface language
● Communicate with Customer Support and other user-facing teams to understand users’ questions and pain points, and propose in-product solutions
● Participate in usability studies, providing script feedback before studies begin, offering real-time suggestions between studies, and using study results when creating deliverables
● Collaborate with peer writers and Pearson colleagues to ensure consistency and the effective reuse of UA content within other Help systems, training, marketing, and support materials
● Actively participate in the evolution of UA approach, design, standards, and best practices
Deliverables
● Help systems that incorporate context-sensitive topics
● In-product orientation (for example, coachmarks)
● User interface language
● Knowledge base (support) content
● Release notes
● Video scripts and tours
Qualifications
Requirements
●At least 7 years of experience as a software technical writer creating outstanding user-focused documentation, with demonstrated ability to write for a non-technical audience
●Excellent written English with a good sense of style and the ability to write simply and in a friendly tone
●BS/BA degree with a technical background
●A portfolio of writing samples showing versatility, creativity, and innovation
●Proficiency with Madcap Flare and HTML editors
●Positive and imaginative approach to problem solving
●Experience applying usability, accessibility, and globalization concepts to the writing process
●Experience developing UA for mobile environments
●Demonstrated ability to work in a large, complex, and distributed organization
●Passion for delivering exceptional customer experience
●Ability to master new products and features quickly and efficiently
●Capable of working without managerial oversight, while keeping managers informed
●Readily able to form strong relationships with other teams, identify areas of collaboration, and connect the dots
●Experience with software development practices and Agile
Bonus points
●Experience writing for the educational community (instructors, students, and administrators)
●Experience creating instructional videos and familiarity with tools such as Captivate or Camtasia
●Familiarity with JIRA
#LI-TM
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location:
US-MA-Boston
Other Locations
US-CO-Centennial
Work Locations:
US-MA-Boston-501 Boylston 501 Boylston St Boston 02116
Job:
Product Management
Organization:
Global Product
Employee Status:
Regular Employee
Job Type:
Standard
Shift:
Day Job
Job Posting:
May 30, 2018
Job Unposting:
Ongoing
Schedule:
Full-time Regular
Req ID:
1808250
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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