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HBO UX Writer

Seattle, WA

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Job Title HBO UX Writer

Time Warner
Division HBO

Industry Cable/Broadcast Television Networks
Film Production and Distribution
Television Program Production and Distribution

Area of
Interest Creative
Digital/Interactive Media
Technology/Information Technology

Location United States - Washington - Seattle

Requisition # ******BR

Type Full Time

Posting Job Description OVERALL SUMMARY

As a User Experience (UX) Writer, you shape customer experiences by authoring useful, meaningful text
that helps users complete tasks within our streaming products and customer support channels. Just as importantly, you help unify and shepherd the HBO Voice, as it comes to life through both product and customer communications, through a variety of media. Able to balance consistency with the special needs of unique platforms and customer journeys, you actively partner with our development teams and other organizations (i.e., Digital and Social-Media Marketing) to uphold our brand principles while working on behalf of customers. Your portfolio showcases writing that simplifies and strengthens user experiences, with a demonstrable process of collaboration.


- Active and positive partnership with teams, including UX design & research, product management, engineering, marketing, and customer support, on a variety of UX design-related initiatives.
- Collaborate with other stakeholders to create consistent language and a unified voice across products and platforms.
- Use empathy, user insight, and hard data to inform written content choices.
- Create and maintain documentation that catalogs content, voice, tonality, and considerations, for consumption by other stakeholders, internal and external to HBO. This includes internal development teams and organizations such as Digital and Social-Media Marketing, and Customer Support vendors and their representatives.
- Demonstrate master-level understanding of HBOs suite of digital products, bringing your disciplines recommendations for improvement to the fore.
- Accountable for all voice in the streaming product (both written and oral); responsible for achieving and maintaining high standards of content quality.
- Understand theoretical and practical concepts of HCI, especially as related to written and oral best practices.
- Capable of direction and mentorship of others to accomplish the above.
You Are
- A user-centric writer, with deep experience in a variety of product paradigms (e.g., transactional, promotional, support, VUI, etc.).
- Passionate about consumer technology and products, across multiple platforms (e.g., IOT, VUI, connected TVs & gaming consoles, smartphones & tablets, etc.).
- Comfortable in a modern software development environment, and eager to learn and use new tools as appropriate. This includes proficiency in GitHub, Jira, and command-line interfaces on both Mac OS and Windows platforms.
- Highly organized and able to balance multiple projects in a fast-paced, deadline-driven environment; anticipates problems and develops contingency plans for projects.
- Proven ability to build consensus and work effectively across disciplines.
- Interested in long-term discipline accountability, taking a long-view of product development, with an appetite to improve it over time.Education and Experience
- Bachelors degree in HCI, Interaction Design, Communications, English, or a related field.
- Minimum 3-5 years in UX Writing, Customer Support, UX Design, or related fields.
- Candidate should have deep industry experience with software development practices and principles, including Agile methodology and frameworks.
- Experienced working with Markdown, JavaScript, differencing tools, and string tables.
- Localization experience a plus.
Application Requirements
On your application, please include samples of your work that show a breadth of experience writing
content for end users. Include examples of hands-on work youve done, with a brief overview of the
product challenge, including any functional or business requirements. You may also wish to show us
workflows, content templates, and style guides or standards youve developed.

About Us Its HBOSM

Americas most successful premium television company, Home Box Office delivers two 24-hour pay television servicesHBOand Cinemax. HBO continues to take advantage of the latest technological innovations with advancements that include the availability of HBO programming online though HBO GOSM and MAX GOSM, as well as HBO On Demand and Cinemax On Demand in HD. Just as HBO is a company noted for its commitment to excellence in the products and services it delivers to consumers, it makes the extra effort to create a work environment in which fairness, equity, trust, and individual responsibility are valued. HBO is committed to retaining and recruiting skilled and motivated employees, placing a priority on qualified team players who contribute to the diversity of their workforce. HBO offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, flexible spending, a commuter benefit program and tuition reimbursement.
HBO is an equal employment opportunity employer. HBO does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. HBO also prohibits harassment of applicants or employees based on any of these protected categories.

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