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Job Details

Technical Writer

Company name
OSIsoft, Inc

Philadelphia, PA

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The Technical Writer will join the Information Development team at OSIsoft developing documentation to support software product releases. The writer will collaborate with subject matter experts (SMEs) in an agile environment to gather information and write documentation for customer delivery. The ideal candidate will be a motivated self-starter who ramps up quickly on product knowledge, internal tools, and team integration to produce quality documentation.

Job Responsibilities

Authors end-user documentation including user guides and online help systems for software releases.

Works within a DITA content management system (CMS) to manage shared content across multiple documents.

Interviews SMEs and converts feedback into content appropriate for the target audience.

Establishes and manages project deliverable scope, milestones, and deadlines.

Ensures documentation adheres to internal quality standards and guidelines.

Collaborates with engineering and customer support resources to triage and resolve documentation work items.

Performs peer review to ensure document quality assurance.

Communicates project obstacles and roadblocks to team leads.

Identifies appropriate product stakeholders to facilitate and ensure proper signoff and approval.

Participates in agile development activities, including daily standup, sprint planning, and sprint review meetings.


Bachelors degree in Engineering or related field from an accredited institution.

Excellent written communication skills

Experience with DITA xml structuring

Focus and attention to fine detail

Working knowledge of the software development lifecycle (SDLC)

Experience single-sourcing content within a CMS

Ability to interview SMEs to extract required information

Ability to organize and prioritize multiple projects in a fast-paced environment

Experience managing project deadlines, milestones, and deliverables

Ability to install and operate various software products

Additional Valuable Expertise and Skills

Experience with agile software methodology

Experience with the IBM Style Guide

Experience with Microsoft Word

Experience with Snagit

Experience with TFS

Experience with Visio

Job Location(s):

Philadelphia, PA, US

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Company info

OSIsoft, Inc
Website :

Company Profile
OSIsoft delivers the PI System, the industry standard in enterprise infrastructure, for management of real-time data and events. The PI System enables businesses to capture and leverage sensor-based data across the enterprise to improve efficiency, asset health, productivity, sustainability, quality, safety and security. Beyond being just a data historian, the open infrastructure connects data, operations and people to enable real-time operational intelligence and transform operations. With installations in 107 countries spanning the globe, the OSIsoft PI System is used in manufacturing, energy, utilities, life sciences, data centers, oil and gas, facilities and process industries. Founded in 1980, OSIsoft, LLC. is headquartered in San Leandro, CA, with operations worldwide and is privately held. Learn more about OSIsoft and the PI System at

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