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Job Details

Technical Writer II - Req. 623

Company name
Reliance Steel & Aluminum Company

Cypress, CA

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The Technical Writer II is an integral member of the Reliance Technology Solutions (RTS) Training team. In this role, the Technical Writer II is responsible for structuring, writing, editing, and maintaining training materials (user guides, quick reference guides, online documentation, and training videos) for a broad range of moderate to high-complexity technology-based software solutions including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Intelligence (BI), and Enterprise Content Management (ECM). In addition, the Technical Writer II will design, implement and manage training content delivered through a Learning Management System (LMS).

Essential Functions

Training Knowledge - Knowledge of principles, concepts and methods to deliver training for IT solutions.

Design a training documentation approach that considers the entire lifecycle of a software-based solution

Drive the creation of a document methodology and framework that supports training delivery objectives

Recommend and contribute to style guidelines and standards for texts and illustrations

Apply broad knowledge of learning and training concepts and principles

Instructional Design & Development - Creates designs and develops effective and efficient training programs that enhance the possibility of learning.

Align training documentation approach to learning objectives and student needs

Collaborate with and collect information from business analysts and training team members for use in creating clear, concise documentation for both new and existing users of multiple software solutions

Consider adult learning styles when determining the approach to developing and maintaining training materials

Write, organize, and maintain high-quality documentation and tutorials (user guides, quick start guides and other technical materials)

Design, implement and manage training content delivered through a Learning Management System (LMS)

Ensure training documentation is accurate, complete, and adheres to standards for quality, graphics, coverage, format, and style.

Create, update, and maintain Online Help content

Research, write, edit, and proofread technical data for use in documents or sections of documents such as manuals, procedures, specifications, and special reports

Consider and anticipate reusability when designing training modules

Analyze, select and integrate technologies to deliver an optimal training experience

Supplemental Duties & Responsibilities

Assist with internal Organizational Development (OD) initiatives

Pursues training and development opportunities; Strives to continuously build knowledge and skills

Other duties as requested

Core Competencies

Knowledge Management - Captures, distributes, and archives training collateral to encourage continuous learning, knowledge sharing and collaboration.

Able to:

Support the development of knowledge management infrastructure

Leverage technology for learning solutions

Manage training curriculum life cycle

Learning Technologies – Applies a variety of learning technologies to address specific learning needs.

Able to:

Identify when and how to use technology as a training and development solution

Participate in the evaluation and selection of technology-based training solutions

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

Able to:

Frame problems before trying to solve them

Break down medium to high complexity problems and identify all of their components

Provide insight into the root-causes of problems

Seek advice from those who have solved similar problems

Anticipate problems and is proactive in addressing them

Follow up to ensure that the problem has been resolved

Involve the team in problem solving

Ask perceptive questions to seek optimal solutions

Explore various sources for answers, and think outside the box to find options

Be open to others' ideas to help develop solutions

Generate a range of solutions and courses of action with benefits, costs, and risks associated with each

Evaluate the chosen course of action to determine its worth and impacts

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

Able to:

Gather relevant information prior to making decisions

Escalate decisions when appropriate

Weigh pros and cons of each option before making a decision and moving forward

Follow up to ensure decision was implemented

Explain the rationale for a decision

Balance analysis, insight, experience, and perspective when making decisions

Find solutions that are acceptable to diverse groups with conflicting interests and needs

Make decisions in difficult situations in a timely manner

Consider lessons learned from experience, differing needs, and the impact of the decision on others

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

Able to:

Proactively collaborate between own functional area and areas below or above in the project stream as needed

Set well-defined and realistic personal goals

Comply with established policies and procedures

Accept responsibility for mistakes

Display a high level of initiative, effort, and commitment towards completing assignments

Minimize re-work

Seek out learning opportunities

Identify training needs and take action to obtain knowledge

Anticipate and adjust for problems and roadblocks

Be enthusiastic for the things he/she sees as challenging

Be proactive throughout work assignments /projects

Persistently push self and others for results

Help others learn

Make good decisions on behalf of the company (profitability, compliance)

Manage costs

Provide consistency between projects

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

Able to:

Provide service to internal and external customers to satisfy their needs and expectations

Listen to concerns and resolve reported issues effectively and promptly

Deliver high quality products and services

Commit to continuous improvement

Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system

Anticipate customer’s needs and move to effectively address issues

Establish proactive relationship with customers; includes providing education to clients as appropriate

Elicit feedback from customers

Deliver high quality solutions that meet the organization’s needs

Company Business Knowledge - Understands the company, its products and the business processes.

Able to:

Apply specific or broad business knowledge in the development and delivery of training solutions

Understands economic impact of a business decisions

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

Able to:

Establish rapport with co-workers easily

Foster commitment and team spirit

Work with others to achieve goals

Listen and respond constructively to other team members' ideas

Offer support for others' ideas and proposals

Be open with other team members about his/her concerns

Provide assistance to others when they need it

Express disagreement constructively

Acknowledge team members for their contributions

Encourage and facilitate cooperation, pride, trust and group identity

Work for solutions that all team members can support

Effectively persuade and influence team members to achieve goals

Effectively collaborate with geographically distributed teams

Share his/her expertise with others

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

Able to:

Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)

Ask questions and summarize what was heard to prevent miscommunication

Present information in a concise and focused manner

Listen to others

Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner

Produce written information, which may include technical material that is appropriate for the intended audience

Share ideas and perspectives and encourage others to do the same

Inform others involved in a project of new developments

Ensure written messages have the desired effect on the target audience

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

Able to:

Act in a proactive and achievement-oriented manner

Treat co-workers in a fair and equitable manner

Empower others by sharing information

Actively listen and clarify information as needed

Foster an atmosphere of open communication

Behave in a tactful, compassionate, and sensitive manner

Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations

Share best practices and processes


Bachelor’s degree in Computer Science, English, Communications, or equivalent work experience in a related field required

7 years’ experience successfully developing training documentation for Enterprise-level software solutions required

5 years’ experience with Camtasia, Captivate, Storyline, or similar instructional technologies required

3 years’ experience creating interactive e-learning courses and content presented in a Learning Management System preferred

2 years of Metals industry experience using ERP software systems preferred

Experience developing digital content delivered in a learning management systems (LMS)

Excellent written English and impeccable grammar skills required.

Ability to translate documentation into Spanish a plus.

Able to author clear, detailed, professional, and visually well-designed technical documentation

Strong technical aptitude

Proficiency with Microsoft Windows and Microsoft Office products required

Must be able to manage multiple assignments simultaneously

Ability to quickly learn and understand complex analytical software and concepts.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know.

Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact Gabe Muñoz at

(213) 576-2426 or e-mail

to request an accommodation.


To be considered for this position, the candidate must submit their resume to

and specify the position and job requisition for which they are applying in the subject line or body of the email.

Company info

Reliance Steel & Aluminum Company
Website :

Company Profile
Reliance Steel & Aluminum Co. started in 1939 as a small, local distributor of steel reinforcing bar in Los Angeles, California. Within ten years of our inception, we had added magnesium and aluminum to our line of products. The postwar metals industry boom in the United States, coupled with visionary leadership, allowed us to pursue a decades-long course of expansion through growth and acquisition. This paved the way for our IPO in 1994, which allowed continued strategic growth in terms of location, products, and customers. Since then, Reliance has completed more than 55 acquisitions and risen to become the largest metals service center in North America. Through a network of more than 290 locations in 39 states and 11 countries outside of the United States, the Company provides value-added metals processing services and distributes a full line of over 100,000 metal products to more than 125,000 customers in a broad range of industries.

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