Reliance Steel & Aluminum Company
The Technical Writer II is an integral member of the Reliance Technology Solutions (RTS) Training team. In this role, the Technical Writer II is responsible for structuring, writing, editing, and maintaining training materials (user guides, quick reference guides, online documentation, and training videos) for a broad range of moderate to high-complexity technology-based software solutions including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Intelligence (BI), and Enterprise Content Management (ECM). In addition, the Technical Writer II will design, implement and manage training content delivered through a Learning Management System (LMS).
Training Knowledge - Knowledge of principles, concepts and methods to deliver training for IT solutions.
Design a training documentation approach that considers the entire lifecycle of a software-based solution
Drive the creation of a document methodology and framework that supports training delivery objectives
Recommend and contribute to style guidelines and standards for texts and illustrations
Apply broad knowledge of learning and training concepts and principles
Instructional Design & Development - Creates designs and develops effective and efficient training programs that enhance the possibility of learning.
Align training documentation approach to learning objectives and student needs
Collaborate with and collect information from business analysts and training team members for use in creating clear, concise documentation for both new and existing users of multiple software solutions
Consider adult learning styles when determining the approach to developing and maintaining training materials
Write, organize, and maintain high-quality documentation and tutorials (user guides, quick start guides and other technical materials)
Design, implement and manage training content delivered through a Learning Management System (LMS)
Ensure training documentation is accurate, complete, and adheres to standards for quality, graphics, coverage, format, and style.
Create, update, and maintain Online Help content
Research, write, edit, and proofread technical data for use in documents or sections of documents such as manuals, procedures, specifications, and special reports
Consider and anticipate reusability when designing training modules
Analyze, select and integrate technologies to deliver an optimal training experience
Supplemental Duties & Responsibilities
Assist with internal Organizational Development (OD) initiatives
Pursues training and development opportunities; Strives to continuously build knowledge and skills
Other duties as requested
Knowledge Management - Captures, distributes, and archives training collateral to encourage continuous learning, knowledge sharing and collaboration.
Support the development of knowledge management infrastructure
Leverage technology for learning solutions
Manage training curriculum life cycle
Learning Technologies – Applies a variety of learning technologies to address specific learning needs.
Identify when and how to use technology as a training and development solution
Participate in the evaluation and selection of technology-based training solutions
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Frame problems before trying to solve them
Break down medium to high complexity problems and identify all of their components
Provide insight into the root-causes of problems
Seek advice from those who have solved similar problems
Anticipate problems and is proactive in addressing them
Follow up to ensure that the problem has been resolved
Involve the team in problem solving
Ask perceptive questions to seek optimal solutions
Explore various sources for answers, and think outside the box to find options
Be open to others' ideas to help develop solutions
Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
Evaluate the chosen course of action to determine its worth and impacts
Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Gather relevant information prior to making decisions
Escalate decisions when appropriate
Weigh pros and cons of each option before making a decision and moving forward
Follow up to ensure decision was implemented
Explain the rationale for a decision
Balance analysis, insight, experience, and perspective when making decisions
Find solutions that are acceptable to diverse groups with conflicting interests and needs
Make decisions in difficult situations in a timely manner
Consider lessons learned from experience, differing needs, and the impact of the decision on others
Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Proactively collaborate between own functional area and areas below or above in the project stream as needed
Set well-defined and realistic personal goals
Comply with established policies and procedures
Accept responsibility for mistakes
Display a high level of initiative, effort, and commitment towards completing assignments
Seek out learning opportunities
Identify training needs and take action to obtain knowledge
Anticipate and adjust for problems and roadblocks
Be enthusiastic for the things he/she sees as challenging
Be proactive throughout work assignments /projects
Persistently push self and others for results
Help others learn
Make good decisions on behalf of the company (profitability, compliance)
Provide consistency between projects
Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
Provide service to internal and external customers to satisfy their needs and expectations
Listen to concerns and resolve reported issues effectively and promptly
Deliver high quality products and services
Commit to continuous improvement
Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
Anticipate customer’s needs and move to effectively address issues
Establish proactive relationship with customers; includes providing education to clients as appropriate
Elicit feedback from customers
Deliver high quality solutions that meet the organization’s needs
Company Business Knowledge - Understands the company, its products and the business processes.
Apply specific or broad business knowledge in the development and delivery of training solutions
Understands economic impact of a business decisions
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.
Establish rapport with co-workers easily
Foster commitment and team spirit
Work with others to achieve goals
Listen and respond constructively to other team members' ideas
Offer support for others' ideas and proposals
Be open with other team members about his/her concerns
Provide assistance to others when they need it
Express disagreement constructively
Acknowledge team members for their contributions
Encourage and facilitate cooperation, pride, trust and group identity
Work for solutions that all team members can support
Effectively persuade and influence team members to achieve goals
Effectively collaborate with geographically distributed teams
Share his/her expertise with others
Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.
Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
Ask questions and summarize what was heard to prevent miscommunication
Present information in a concise and focused manner
Listen to others
Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
Produce written information, which may include technical material that is appropriate for the intended audience
Share ideas and perspectives and encourage others to do the same
Inform others involved in a project of new developments
Ensure written messages have the desired effect on the target audience
Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.
Act in a proactive and achievement-oriented manner
Treat co-workers in a fair and equitable manner
Empower others by sharing information
Actively listen and clarify information as needed
Foster an atmosphere of open communication
Behave in a tactful, compassionate, and sensitive manner
Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
Share best practices and processes
Bachelor’s degree in Computer Science, English, Communications, or equivalent work experience in a related field required
7 years’ experience successfully developing training documentation for Enterprise-level software solutions required
5 years’ experience with Camtasia, Captivate, Storyline, or similar instructional technologies required
3 years’ experience creating interactive e-learning courses and content presented in a Learning Management System preferred
2 years of Metals industry experience using ERP software systems preferred
Experience developing digital content delivered in a learning management systems (LMS)
Excellent written English and impeccable grammar skills required.
Ability to translate documentation into Spanish a plus.
Able to author clear, detailed, professional, and visually well-designed technical documentation
Strong technical aptitude
Proficiency with Microsoft Windows and Microsoft Office products required
Must be able to manage multiple assignments simultaneously
Ability to quickly learn and understand complex analytical software and concepts.
We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know.
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact Gabe Muñoz at
(213) 576-2426 or e-mail
to request an accommodation.
To be considered for this position, the candidate must submit their resume to
and specify the position and job requisition for which they are applying in the subject line or body of the email.
Reliance Steel & Aluminum Company
Website : http://www.rsac.com
Reliance Steel & Aluminum Co. started in 1939 as a small, local distributor of steel reinforcing bar in Los Angeles, California. Within ten years of our inception, we had added magnesium and aluminum to our line of products. The postwar metals industry boom in the United States, coupled with visionary leadership, allowed us to pursue a decades-long course of expansion through growth and acquisition. This paved the way for our IPO in 1994, which allowed continued strategic growth in terms of location, products, and customers. Since then, Reliance has completed more than 55 acquisitions and risen to become the largest metals service center in North America. Through a network of more than 290 locations in 39 states and 11 countries outside of the United States, the Company provides value-added metals processing services and distributes a full line of over 100,000 metal products to more than 125,000 customers in a broad range of industries.