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Job Details

Technical Writer Associate

Company name
Omnitracs, LLC

Towson, MD

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Job Description Omnitracs, LLC is a global pioneer of trucking solutions for all business models. Omnitracs\u2019 more than 1,000 employees deliver software-as-a-service-based solutions to help more than 12,000 customers manage nearly 1,100,000 assets in more than 70 countries. The company pioneered the use of commercial vehicle telematics over 25 years ago and serves today as a powerhouse of innovative, intuitive technologies. Omnitracs transforms the transportation industry through technology and insight, featuring best-in-class solutions for compliance, safety and security, productivity, telematics and tracking, transportation management (TMS), planning and delivery, data and analytics, and professional services. JOB SUMMARY: The Associate Technical Writer creates, develops, plans, writes, edits, and maintains end-user documentation for software applications and related hardware. The Associate Technical Writer will conduct interviews with various users and technical staff to gather data for documentation and will work closely with software and hardware development teams to create, manage, edit, and release technical documentation for internal engineering teams and product customers. ESSENTIAL RESPONSIBILITIES AND DUTIES: Create and maintain user documentation for each of the company\u2019s product lines. This includes online help and other documents such as: - User Guides - Quick Reference Guides - Hardware & Installation Guides - Release Notes - Report Documentation - Process Documentation Create illustrations or screenshots to supplement the content. Follow the established review\/approval process before releasing new or updated documentation. Work closely with development and test engineers during product development to understand documentation requirements. Interview Subject Matter Experts and other technical contacts to gather input for documentation updates. Collaborate with design engineers to ensure product usability and appropriate product support Work closely with field customer service representatives to ensure technical documentation deliverables meet customer needs.

Company info

Omnitracs, LLC
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Company Profile
Omnitracs, LLC is the source for private and for-hire fleets seeking fleet management solutions, including software applications, platforms and information services. Our intuitive technologies, including solutions for safety and compliance, driver retention, GPS fleet tracking, and fleet maintenance software, can help you solve common fleet problems and achieve your fleet management objectives. With thousands of trucking customers across the Americas, Omnitracs leads the way for fleet management solutions.

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