Buchanan Technologies is currently seeking an experienced Technical Writer for an immediate Contract opportunity in Richardson, TX, responsible for collecting, analyzing, and translating technical information into user-friendly documentation such as instructions, guides or notifications.
The Technical Writer must have the ability to digest and comprehend various types of technical information, and utilize best practices to manage, organize, update and coordinate the documentation of technical steps, processes, and procedures.
The Technical Writer will in close collaboration with the Product (Application) Support team, to include System Administrator(s), Business / Technical Analysts, Testers, Quality Assurance, Software Development, and Management staff. This position requires outstanding communication skills, proven analytical and solutions-driven mindset, ability to collaborate across multiple stakeholder groups, and strong detail-oriented documentation skills.
Coordinate with various support team members to identify, define and document technical and/or functional steps, process, or procedural information
Coordinate, identify, define and document critical IT information for corporate-wide and/or targeted communications, notifications and/or IT marketing campaigns
Develop a deep understanding of the technical steps, processes and/or procedural information in order to articulate the associated information to multiple audiences (i.e., technical, business, executive and/or external audiences)
Translate highly technical steps, processes and/or procedures into user-friendly instructions
Manage and organize knowledge base information for targeted audiences (e.g., technical staff vs business staff/application users)
Develop and manage communication campaigns to effectively articulate notifications, change, new features/functions or offerings, and IT achievements
Coordinate and manage (where appropriate) IT information in various mediums, to include knowledge base articles and digital application tools.
Liaise with Training department to facilitate the incorporation of support insights within Training collateral (e.g., JumpSeat)
Education and Experience
3 years' experience in IT and/or technical writing
Skills and Knowledge
High degree of familiarity with Software Development Life Cycle, Agile, and Application Lifecycle Development
Established experience in delivering high quality IT technical writing
Ability to rapidly comprehend complex technical processes and translate them into user-friendly information
Established experience managing and documenting technical steps and procedures
Excellent communication, analytical, facilitation, problem-solving, and negotiation skills
Highest standards of accuracy and precision, and highly organized
Excellent verbal and written communication skill
Ability to think creatively, highly-driven and self-motivated
Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity
Ability to work effectively with changing priorities in a dynamic environment
Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Position Type: Contractor
Years of Experience Required:
Website : http://www.buchanan.com
Headquartered in Grapevine, TX, Buchanan Technologies also has regional offices in the US, Canada, and Europe enabling us to deliver our services anywhere! At the heart of our success is the practice of working closely with our clients to provide creative, strategic, and development services that assist them in meeting their business objectives.