In this role you will provide documentation and technical writing support to the Infrastructure Services (JN) organization within the Information Technology organization at the Bonneville Power Administration. JN operates and maintains the enterprise IT infrastructure and operational environments that support delivery of applications services to internal and external customers. The team’s responsibilities include the planning, design, coordination, configuration, installation, maintenance, and operation of data center services, network services, platform services, and internal operations services to meet business outcomes. The Technical Writer will draft, coordinate, and organize system security plans, continuity of operations documentation, installation guides, operational run-books, and similar IT-related documentation through engagement with technical experts across various IT disciplines .
Confer with and interview customers and subject matter experts (SME) to draft/establish technical specifications, and recommend material to be developed.
Work with internal teams to obtain in in-depth understanding of the product and documentation requirements. Produce high-quality documentation that meets BPA and industry standards and is appropriate for the intended audience.
Observe production, developmental, and experimental activities to recommend improvements to operating procedures.
Research and analyze workflow and processes for IT Help Desk, IT Client Support, IT Asset Management, and IT Operations.
Research, develop and document technical design specifications and test scripts.
Document, edit, review, organize, publish, and present information to include requirements, design, business processes, policy, user manuals, reference manuals, and user-based scenarios (a workflow that describes all the steps, actions, and attributes taken to accomplish a specific task).
Research and document Federal Information Security and Management Act (FISMA) 800.53 security controls for general support systems (GSS) as a part of the systems authorization process.
Document and maintain responses to Plan of Action and Milestones (POA&M) items identified within Security Assessment Reports (SAR).
Elicit requirements to understand complex business systems and interdependencies with the upstream and downstream systems and put these concepts into a form readable and understandable by individuals with varying backgrounds and understandings.
Conduct technical interviews to obtain knowledge for documentation.
Organize material and complete assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
Review published materials and recommend revisions or changes in scope, format, content, and/or methods of reproduction.
Edit, standardize or make changes to material prepared by other writers or BPA staff.
Maintain records and files of work and revisions.
Select photographs, drawings, sketches, diagrams, and charts to illustrate material.
Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedures, and production sequence and detail.
Communicate complex technical information effectively with a wide variety of technical and business experts in both individual and in group settings.
Organize, refine, and document technical and functional concepts into a useful fashion.
Write logical instructions: Decompose high-level information into details.
Abstract up from low-level information to develop documentation, clarify requirements and organize library for use amongst the project teams.
Arrange for typing, duplication, and distribution of material.
Mandatory Qualifications (Education, Certifications, Experience, Skills)
Bachelor’s degree in English, Communications or a closely related field is
This is a Level 3 Position: 10 years of demonstrated technical writing experience or equivalent is required.
Experience communicating with a wide variety of technical and business experts in both individual and group settings is required.
Proficiency in the use of the full Microsoft Office Suite 2010, 2013, and/or 2016 for the purposes of creating infrastructure architecture diagrams, Word documents, Excel spreadsheets, PowerPoint presentations, and Visio diagrams is required.
Effective technical interviewing skills within an Information Technology environment.
Excellent writing skills and the ability to organize and present information in various forms such as textual, graphical, and statistical.
Advanced knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Demonstrated understanding of the IT working environment, sufficient to explain technical issues to a disparate range of technical and non-technical clients.
Knowledge of NIST standards and cybersecurity guidance.
Demonstrated experience with FISMA security control documentation and testing practices.
Familiarity with the security authorization and Authority to Operate (ATO) process.
Familiarity with applying security controls under a risk management framework.
Experience with technical writing in a network or telecommunications environment.
Desired Qualifications (Education, Certifications, Experience, Skills)
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Our 2,400 employees support these core capabilities with full lifecycle IT services and training, helping our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies.
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Location/Region: Portland, OR (US)