Charleston, WV, United States
It, Writing, Administrative
Apr 20, 2022
The Senior Policy Administration Professional creates, reviews, and maintains catalog of company policies and procedures. The Senior Policy Administration Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Senior Administrative Policy Professional is part of the Learning and Knowledge Solutions Department at Humana. This team creates and maintains content across Service Operations in alignment with corporate compliance.
This Technical Writer will be tasked with creating content in alignment with content strategy and multiple complex business goals in order to enhance the experience and deliver content in a timely fashion to meet the needs of various audiences.
As the Senior Administrative Policy Professional, you will:
Focus on creation of content that meets business requirements and is useful and relevant to targeted audiences
Create content that is compliant, SEO optimized, reusable across properties, consistent in style and tone, and aligned with business objectives and goals
Ensure that content is aligned with design and that all deliverables are in sync
Assist with creation and maintenance of content standards, including library of common reusable content
Work closely with other project team members and leads including other internal consultants, process owners, facilitators and curriculum owners
Work collaboratively and cohesively across teams to gather information in a complex environment with multiple stakeholders and reviews
Have the ability to receive feedback professionally and respond accordingly in a positive, productive and, as needed, proactive way that produces excellent content
Possess the ability and confidence to negotiate diplomatically to achieve the most effective content
Apply business expertise to assist in determining impacts to the organization, while consulting with process and business owners.
Provide ability to interpret Department of Insurance guidelines and compliance regulations, in order to translate into easy-to-use documentation.
Curate content for multiple channels
Minimum 4 years of technical writing experience
Proven expertise in grammar and style adherence
Ability to be flexible in a very fluid and dynamic environment - including dealing with changing processes and priorities
Must be extremely well-organized, capable of handling multiple details simultaneously, and able to easily move between strategic and tactical work
Ability to manage relationships across the Enterprise to attain common objectives, manage stakeholders, and connect various parts of the business towards a common goal
Strong comfort with financial acumen including experience managing data and numbers
Comfortable presenting to various levels of organizational leadership
Expert level experience with Word, Excel and PowerPoint
Excellent Emotional Intelligence
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mbps download x 10mbps upload) is required.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Bachelor's or higher degree
Familiarity with Search Engine Marketing and Optimization strategies
Familiar with content management systems
Conversant and comfortable with principles of design, writing and editing
Covid-19 Vaccine Policy
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Remote
Scheduled Weekly Hours
Website : http://www.humana.com