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Job Details

UX Writer Capital One Spend Arena

Company name
Capital One Financial Corporation

Location
McLean, VA, United States

Employment Type
Full-Time

Industry
Writing, Design

Posted on
Dec 10,2018

Valid Through
Mar 25,2019

Apply for this job






Profile

McLean 2 (19052), United States of America, McLean, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.UX Writer, Capital One Spend ArenaYou work with words inside of user experience design, so you can technically be called a UX Writer, but you may go by the alias of Content Designer or UX Content Strategist. Labels aside, your words help form the customer’s experience within a digital product, as well as the variety of channels a customer may interact with throughout an experience. You can show examples to illustrate how you approach the intersection of UX and Content. You’re a natural information architect, and you’ve got experience conducting research to see how people are using what you created. Plus, looking at data–analytics, search, and/or call center transcripts–is just part of your process. Cool!We’re looking for someone who:Is obsessed or infatuated with asking and finding out the answer to the question “why?”Has a great appreciation and is meticulous for how a word is used throughout an experience.Can quickly pivot between projects and know when to proactively insert the content voice.We’re the Spend Design team. What’s a credit card if not the easiest, most rewarding way to make purchases throughout your day? We focus on experiences that empower our customers to spend anytime, anywhere - no matter what life may throw at them. We focus on empowering our users to spend frictionlessly, recover from unforeseen disruptions effortlessly, and deliver value they can’t get anywhere else. We’re looking for a UX writer to both craft the conversations we have with our users in throughout their Spend journeys and shape the direction of our UX by giving content a voice in the design process.A typical day in the life of a UX Writer at Capital One:Partner with Design teammates and Product to co-create content within a flow for an experience we’re trying to launch or improve.Conduct a content audit of an experience across channels - identifying disconnects, opportunities for improvement and entirely new ways of delivering an experience.Lead a journey-mapping session to outline the customer experience for adding a new user to an existing account.Talk with your Design or Product lead to understand the top 1-2 priorities, then immerse yourself to fully understand the business constraints, voice of the customer, and opportunities for designing spot-on content from end-to-end.Work with a team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas.Arrange information in a way that makes sense for the end-user AND the business.Meet with and have collaborative conversations with people across the org who come at experience design from different angles–like PR, brand, legal, risk, and more.Answer email. (We’re all trying to spend less time on this, but let’s be real.)Observe and take notes when your design and content is in the lab being tested by real people. The goal here is two-fold: see if people understand what we’re saying, and if we understand what they really need.Join What’s Up Thursday, a weekly lunch with our entire Design team, to see what insanely creative things your colleagues are making right now (hey, maybe you should show off what you’re making, too)You’ll need to be pretty dang good at wearing these hats:Customer Advocate — You’ll dig into who our customers are and what language they use, then ensure our products speak their languageWriter — You’ll build trustworthy relationships with customers by making “simplicity and humanity” core facets of our product contentEditor — You’ll cut or change what doesn’t help audiences find, understand, and choose usUX Designer — You’ll establish a cohesive conversation with users, both within and across our many digital experiencesResearcher — You’ll test your content on real customers, iterate until it’s clear as a bell, then see it rolled out to millions of peopleData Analytics — You’ll study analytics and use data to drive your messaging decisions and support/dispel your assumptionsEntrepreneur — You’ll work with business partners to understand the constraints and potential for growing and optimizing the business WITH a more delightful customer experienceYou might feel pretty bummed about this job if you:Want to focus solely on content marketing or email marketingWork better in structured environments than in ambiguity and uncertaintyTend to overlook ultra important stuff like proper spelling and comma usageCan’t quickly adapt to change in direction or focusBasic Qualifications:Bachelor’s Degree or military experienceAt least 2 years of full-time experience with digital content strategy or at least 2 years of full-time experience on a UX design teamPreferred Qualifications:Bachelor’s Degree in Communications, Master’s Degree in Human-Computer Interaction (HCI), or Master’s Degree in Design3 years of full-time experience with digital content strategy3 years of experience designing for digital products and interactions3 years of experience leading content-first designAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.,educationRequirements:McLean 2 (19052), United States of America, McLean, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.UX Writer, Capital One Spend ArenaYou work with words inside of user experience design, so you can technically be called a UX Writer, but you may go by the alias of Content Designer or UX Content Strategist. Labels aside, your words help form the customer’s experience within a digital product, as well as the variety of channels a customer may interact with throughout an experience. You can show examples to illustrate how you approach the intersection of UX and Content. You’re a natural information architect, and you’ve got experience conducting research to see how people are using what you created. Plus, looking at data–analytics, search, and/or call center transcripts–is just part of your process. Cool!We’re looking for someone who:Is obsessed or infatuated with asking and finding out the answer to the question “why?”Has a great appreciation and is meticulous for how a word is used throughout an experience.Can quickly pivot between projects and know when to proactively insert the content voice.We’re the Spend Design team. What’s a credit card if not the easiest, most rewarding way to make purchases throughout your day? We focus on experiences that empower our customers to spend anytime, anywhere - no matter what life may throw at them. We focus on empowering our users to spend frictionlessly, recover from unforeseen disruptions effortlessly, and deliver value they can’t get anywhere else. We’re looking for a UX writer to both craft the conversations we have with our users in throughout their Spend journeys and shape the direction of our UX by giving content a voice in the design process.A typical day in the life of a UX Writer at Capital One:Partner with Design teammates and Product to co-create content within a flow for an experience we’re trying to launch or improve.Conduct a content audit of an experience across channels - identifying disconnects, opportunities for improvement and entirely new ways of delivering an experience.Lead a journey-mapping session to outline the customer experience for adding a new user to an existing account.Talk with your Design or Product lead to understand the top 1-2 priorities, then immerse yourself to fully understand the business constraints, voice of the customer, and opportunities for designing spot-on content from end-to-end.Work with a team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas.Arrange information in a way that makes sense for the end-user AND the business.Meet with and have collaborative conversations with people across the org who come at experience design from different angles–like PR, brand, legal, risk, and more.Answer email. (We’re all trying to spend less time on this, but let’s be real.)Observe and take notes when your design and content is in the lab being tested by real people. The goal here is two-fold: see if people understand what we’re saying, and if we understand what they really need.Join What’s Up Thursday, a weekly lunch with our entire Design team, to see what insanely creative things your colleagues are making right now (hey, maybe you should show off what you’re making, too)You’ll need to be pretty dang good at wearing these hats:Customer Advocate — You’ll dig into who our customers are and what language they use, then ensure our products speak their languageWriter — You’ll build trustworthy relationships with customers by making “simplicity and humanity” core facets of our product contentEditor — You’ll cut or change what doesn’t help audiences find, understand, and choose usUX Designer — You’ll establish a cohesive conversation with users, both within and across our many digital experiencesResearcher — You’ll test your content on real customers, iterate until it’s clear as a bell, then see it rolled out to millions of peopleData Analytics — You’ll study analytics and use data to drive your messaging decisions and support/dispel your assumptionsEntrepreneur — You’ll work with business partners to understand the constraints and potential for growing and optimizing the business WITH a more delightful customer experienceYou might feel pretty bummed about this job if you:Want to focus solely on content marketing or email marketingWork better in structured environments than in ambiguity and uncertaintyTend to overlook ultra important stuff like proper spelling and comma usageCan’t quickly adapt to change in direction or focusBasic Qualifications:Bachelor’s Degree or military experienceAt least 2 years of full-time experience with digital content strategy or at least 2 years of full-time experience on a UX design teamPreferred Qualifications:Bachelor’s Degree in Communications, Master’s Degree in Human-Computer Interaction (HCI), or Master’s Degree in Design3 years of full-time experience with digital content strategy3 years of experience designing for digital products and interactions3 years of experience leading content-first designAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).,employmentType:DX,identifier:R62711,industry:Full time,title:UX Writer, Capital One Spend Arena,url:https://www.capitalonecareers.com/job/mclean/ux-writer-capital-one-spend-arena/1732/10199100,hiringOrganization:{@type:Organization,name:People Center}}

Company info

Capital One Financial Corporation
Website : http://www.capitalone.com

Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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