Austin, TX, United States
Infosys Public Services is the leader in consulting, technology, and next-generation services. We partner with US and Canadian public sector organizations to help them stay ahead of the innovation curve. Our technology solutions, combined with proven best-practices and execution excellence enable our clients to renew themselves and build new capabilities to improve mission outcomes.
We are pushing the limit of what is currently possible – towards completely new areas. And then executing these ideas to perfection.
Currently, we are seeking a Technical Writer to work at our Austin, TX location.
Plan, develop, organize, write and edit operational procedures, release notes and manuals
Research, develop and document technical design specifications and review test scripts
Produce electronic documentation in addition to hard copy manuals
Maintain a comprehensive library of technical terminology and documentation
Analyze documents to maintain continuity of style of content
Manage updates and revisions to technical documentation
Write release notes to support internal and external customers
Work with the user experience team to define meaningful error messages
Edit documentation for completeness, style, and accuracy to ensure it reflects commitment to quality
Develop and fine-tune documentation processes
Understand customer requirements and incorporate them into the documentation
Other duties as assigned
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive, relevant work experience in lieu of every year of education.
Bachelor’s degree (preferably in Technical Communications, Engineering or Information Technology)
5 years' experience as a technical writer for software application development projects
5 years' experience with use case-based, procedural and release notes documentation
Ability to work in a team environment and interact with a diverse level of staff to exchange and/or extract information
Proficiency with MS Office products (e.g., Word, Excel, Visio, etc.)
2 years' experience with Content Management Systems
3 years' working knowledge of SharePoint
1 year of working knowledge of WCAG 2.0 and Section 508
1 year of working knowledge of video and e-learning documentation
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
IPS strictly complies with U.S. employment verification and anti-discrimination laws. An applicant hired by IPS must be able to establish authorization to work in the U.S. IPS does not sponsor individuals for U.S. work visas, though exceptions may be evaluated on a case by case basis, at the sole discretion of the company.
Infosys Public Services is an Equal Opportunity Employer/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity
Website : http://www.infosys.com
Our primary focus is on bridging the gap between business and IT to help clients realize measurable business value from their IT-enabled investments. As a result, we have become one of the fastest growing consultancies in the industry by combining technology lifecycle and vertical industry expertise and experience. In the process, we have transformed management consulting while helping our clients transform their businesses. There is widespread agreement among business stakeholders and their IT counterparts that innovation and strategic investments in emerging technologies are critical to achieving competitive advantage and delivering shareholder value. But standing in the way are organizational barriers and differences in perspective, focus, goals and objectives. The thrust toward on-time, on-budget delivery and cost reduction have left many IT organizations under-funded and ill-prepared to innovate. Meanwhile, business executives and stakeholders impatient for innovation often fail to appreciate the complexity of and threats to existing IT investments. They want to see measurable returns as fast as possible.