Senior Experience Strategy amp Transformation Remote USA

Profile

Description

The Sr. Experience Strategy & Transformation Professional enhances the consumer experience by architecting experiences and building requirements that will positively impact our consumers. The Sr. Experience Strategy & Transformation Professional work assignments will be varied and require interpretation and independent determination of the appropriate courses of action. This role bridges the gap between defining and ensuring complete clarification of the stakeholder needs and objectives and the ability to transform the requests into draft requirements including the technical aspects. The ideal candidate needs to be passionate about driving results, effective at communication, comfortable overcoming obstacles, planning for contingencies along the way and using metrics and milestone-oriented approaches. Applicants who thrive in a fast paced, collaborative, ever evolving and changing collaborative environment, should apply!

Responsibilities

The Sr. Experience Strategy & Transformation Professional drives collaboration and translates business needs into requirements for an unconventional healthcare consumer experience that will drive the future vision of the company's core businesses as it relates to the IBM Watson AI Platform(s). This role understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. The ideal candidate can make decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. The Sr. Experience Strategy & Transformation Professional follows established guidelines/procedures, is knowledgeable in software delivery, and has experience in business analyst job functionalities, including, but not limited to:

Working with internal teams to understand product documentation requirements

Creating strong content that fulfills company standards and audience goals

Writing straight-forward user tutorials and interface text

Utilizing a variety of media forms; include images and charts

Analyzing current content and make improvements as necessary

Technical Writer of Requirements and Qualifications

Required Qualifications

Bachelor's degree, OR equivalent experience

Minimum of 3 years business analyst experience, including communicating written business requirements

Experience in technical writing of software documentation Experience in software delivery

Exceptional oral and written communication skills, including but not limited to presentation skills to leadership, organizing/leading meetings, and communicating to stakeholders and business partners

Working knowledge of Microsoft Office programs

Detail oriented with excellent organizational and project management skills

Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work

Ability to prioritize and handle multiple tasks with concurrent deadlines

Must be passionate about contributing to an organization focused on continuously improving consumer experience

Preferred Qualifications

Master's Degree

PMP and/or LEAN certification

Power BI and dashboard creation

Experience with IBM Watson

Experience with AI / IVA

Member/Consumer Experience design experience

Strategic Provider Communication experience

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Montage SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Remote/Work at Home Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com