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Technical Writer - Corptax

Plano, TX

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Longing to work for a forward-thinking, fast-paced tech company? Catapult your career by joining CSC Employer, the market leader in business process and automation solutions for corporate tax. Our cloud-based applications set the trend for financial technology and attract tech-savvy individuals who get an adrenaline rush from creative success. You’ll hang with some of the brightest tax technology minds in Plano and improve business processes for the world’s most recognizable companies. Our casual, high-energy setting fosters independent thinking and new ideas. A solid salary and benefits package complements your professional growth for a new level of job satisfaction. We are seeking highly motivated, enthusiastic individuals to join CSC Employer in our Plano, TX office.
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Bachelor’s degree in technical communications or similar field
Experience with a single sourcing tool is preferred, such as RoboHelp, Framemaker, or Madcap Flare
Business Skills:
Collect technical information by working extensively with Subject Matter Experts (SMEs) to obtain necessary information for developing Help materials
Develop information that applies strong writing skills with consideration to clarity, grammar, spelling, consistency, presentation, and logical organization depending on the audience
Displays ability to analyze and critically think about documentation in order to understand the big pictures
Edit information to conform to style guidelines
Responsible for ensuring accurate software task/function procedures and real life case study examples while maintaining technical accuracy and conformance to the company’s documentation standards.
Review SME edits for accuracy and appropriateness (e.g. Does the title of a new section match the corresponding text?). Bring any questions to the Technical Writing-Technical Lead or SME for resolution.
Learn new methods to communicate information to a variety of users in a variety of situations (scenarios)
Understand and pursue current and emerging technology
Demonstrate competency in core skills
Complete assignments in a timely manner without direction
Identify and communicate opportunities to improve personal effectiveness
Analyze and communicate process improvement opportunities
Express ideas clearly and succinctly
Prepare clear and concise written communications
Communicate information visually
Develop effective presentation skills
Conduct and facilitate meetings
Listen attentively and understand the implications of what is said
Demonstrate professional conduct in business situations
Develop positive, collegial relationships with peers, SMEs, technical support, and managers
Demonstrate a positive attitude and eagerness to volunteer for new projects
Leadership Effectiveness:
Promote skills development across the department
Perform effectively as a team member
Support team goals and develop your own goals
Foster an environment where every level offers ideas to improve any aspect of the team (e.g., efficiency, process, morale)
Promote teamwork across the organization
Provide peers with assistance
Read business and professional publications and shares knowledge, innovations and approaches with others
Management Effectiveness:
Adapt to change in projects and the organization
Provide improvement recommendations to support excellence
Communicate issues or risks to project leads
Provide team members with honest, constructive and timely feedback, and be able to accept constructive feedback with a positive attitude and honest reflection
Seek guidance to achieve the goals of the plan
Service Excellence:
Apply the Commitment to Excellence ensuring that quality information is developed for our customers
Develop information to support customer needs
Seek to understand customer business needs
Search proactively for opportunities and work to exceed customer expectations
Support style guidelines/processes and make suggestions on how to improve
Demonstrate an understanding of the style guidelines
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