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Staff Engineer Technical Support - Laboratory Instruments

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Miami, FL

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About UsAt Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associatesu2019 careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world. Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences.u00a0 Description Excellent opportunity to grow your engineering knowledge as a member of a high-performing cross-functional team supporting multiple products.The Staff Technical Support Engineer assists with the initiation, design and development and leads the implementation of product improvements and changes. Primary Responsibilities: Supports product development by leading efforts to acquire technical information regarding product performance, competitive features and clinical / research requirements, supporting the product development process by ensuring Technical Support deliverables are met. Creates product documentation, approves service procedures, provides guidance on serviceability and performs service cost analysis. Also creates training materials and presents training. Develops a u201csystemsu201d expertise on assigned products and directly assists Field Service Engineers globally on product performance issues.u00a0 Analyzes data to identify trends and determine root causes using statistical methods. Mentors global product specialists and defines appropriate training plans and practices. Provides plans and schedules as needed to project and program management teams. Provides CORE team support to project teams and ensures on time completion of Technical Support deliverables to those projects. Leads Technical Support teams and mentors Technical Support staff. Performs experiments to troubleshoot product performance issues. Leads in the preparation of Service Manuals and Update Documents. Qualifications Bacheloru2019s degree in Engineering or related technical field with 9 years experience OR Masteru2019s degree in Engineering or related technical field with 7 years experience ORu00a0Doctoral Engineering or related technical field with 4 years experience. Experience with data analysis and statistical analysis required Experience in technical writing and documentation required Previous experience in medical device industry with working knowledge of ISO 13485 desired Proven leader with strong project management skills required. Effective Communication - Gathers and develops understanding of information and ideas within the company using courtesy, tact and correct grammar. Discusses and presents subjects in a tactful manner. Communicates accurately with internal and external contacts. Business Astuteness - Begins learning the company businesses and products and how own function impacts business results. Demonstrates a basic understanding of general business functions and their impact on the business. Customer Focus - Learns customer business needs and takes action to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements. Focused Urgency - Displays initiative and a willingness to get it done. Focuses energy on meeting key targets to achieve quality results. Creates action plans to achieve goals. Analysis & Judgment - Uses logical methodology in analyses. Prioritizes assigned work assuring milestones are achieved. Keeps management current via regular feedback and seeks guidance before taking action in non-routine matters. #LI-SM1Danaher Corporation OverviewDanaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. Weu2019re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here youu2019ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Organization :Beckman Coulter - Diagnostics

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