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Job Details

Technical Writer Intern

Company name
International Business Machines Corp. (IBM Corporation)

Raleigh, NC, United States

Employment Type

It, Writing, Internship, Editing

Posted on
Jan 04,2019

Valid Through
Apr 19,2019

Apply for this job


Job Description

IBM is a global leader in technology innovation. We take responsibility in developing our people as our most valuable resource. We are looking for a technical writer intern to join the WebSphere Application Server organization Summer 2019. In this dynamic opportunity, you will learn how to design and develop customer documentation for the WebSphere Application Server product portfolio. You will collaborate with a diverse group of developers, designers, and testers in planning and delivering.

As a team collaborator you will gain a sound theoretical and practical understanding of the technical details and produce documentation that delights our customers. The deliverables that you will work with covers a broad spectrum, including traditional text, tutorials, samples, product embedded help, graphics, and social channels such as videos and blog posts.

The role is wide-ranging, and you will have the opportunity to develop or hone skills in the following areas:

Content design, authoring principles, and tools for crafting high-quality information.

Crafting communications in making complex information meaningful, useful, and attractive for users.

Project facilitation in guiding squads to deliver content on time

IBM product knowledge, as you work hands-on with the products that you document.

The build, test, and delivery processes that turn our source into client-ready output.

Programming and scripting technologies that drive flexibility and automation into our work.

Globalization and accessibility.

What we seek:

A real passion for communicating effectively to explain or visualize complex concepts clearly and simply.

An interest in technology and passion to work with the technology products that you're describing and learn to troubleshoot issues as you try out scenarios and tasks.

Excellent collaboration to form effective relationships with a broad set of colleagues to receive and present the very best information.

Creativity to identify the best ways of presenting information. You can also help improve aspects of our process. Strong written and oral communication skills.

Flexibility to prioritize tasks, and be able to quickly switch between them, and to adjust to changes in the world of content delivery.

Available to work full time for 12-14 weeks during the summer from May 2019 to August 2019 returning to a degree program after the internship end

Required Technical and Professional Expertise

Experience in performing writing, editing and research functions to prepare technical documentation or equivalent position

Interest and preferably background with industrial software and products

Multiple word processing and presentation tools such as MS Word, PowerPoint, Excel, and Visio etc.

Preferred Tech and Prof Experience

Experience with team collaboration tools, including GitHub, ZenHub, Box, Slack

Experience with authoring and publishing content by using DITA is strongly preferred

Preferably a degree in technical communications, English or related fields or a Technical Communications certificate from an accredited institution.

Currently pursuing a Bachelor's, Master's or PhD.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Company info

International Business Machines Corp. (IBM Corporation)
Website :

Company Profile
International Business Machines Corporation provides information technology (IT) products and services worldwide. The company’s Global Technology Services segment provides IT infrastructure and business process services, including outsourcing, process, integrated technology, cloud, and technology support. Its Global Business Services segment offers consulting solutions for strategy and transformation, application innovation, enterprise applications, and smarter analytics; and application management, maintenance, and support services. International Business Machines Corporation’s Software segment offers middleware and operating systems software, such as WebSphere software to integrate and manage business processes; and information management software for database and enterprise content management, information integration, data governance, data warehousing and analytics, business analytics and intelligence, and predictive analytics. This segment also provides Tivoli software for cloud and datacenter management, enterprise endpoint and mobile device management, asset and facilities management, storage management, and security systems; Rational software that supports software development; and Mobile Software for platform and application development, mobile security, and mobile device management. The company’s Systems and Technology segment provides computing power and storage solutions; and semiconductor technology, products, and packaging solutions. Its Global Financing segment provides lease and loan financing to end users; commercial financing to dealers and remarketers of IT products; and remanufacturing and remarketing services for equipment. The company was formerly known as Computing-Tabulating-Recording Co. and changed its name to International Business Machines Corporation in 1924. International Business Machines Corporation was founded in 1910 and is headquartered in Armonk, New York.

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