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Job Details

STUDENT SUPPORT SPECIALIST

Company name
University of Washington, Bothell

Salary
Salary is commensurate with ex

Location
Seattle, WA
9 hit(s)  

Profile

Limited Recruitment:

Open to UW Employees only

If you are a UW employee and would like to be considered for this position, please login to your UW employee profile

to apply.

Shift:

First Shift

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We’re focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment, and time constraints, increasing access to knowledge for more people. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.

UWC²

has an outstanding opportunity for a Student Support Specialist

within our Enrollment Services team.

The Student Support Specialist is responsible for handling inquiries from, and communications to, accepted students in our certificate programs and is a subject matter expert regarding admissions policies and procedures and the operational steps that guide students from admittance through program completion.

Specialists are responsible for ensuring a smooth transition of responsibilities from the Enrollment Coaches as well as delivering a strong, service-oriented first impression to stealth applicants. This position must

work effectively across operational teams within UWC², with academic and other support units across the University. In addition, the Specialist is responsible for many key processes and complex tasks that are central to the success of these self-sustaining programs. Areas of knowledge & expertise will include coaching methodology, strong-start tactics, enrollment/re- enrollment strategies, and operational tasks.

RESPONSIBILITIES:

STUDENT COACHING AND COMMUNICATIONS:

• Using coaching methodology, engage post-applicant students in order to increase enrollment and maintain communications to ensure strong re-enrollment and retention outcomes

• Write, edit, and distribute email communications tailored to the student’s needs and pipeline status

• Conduct strategic call campaigns to student audiences in accordance with PCE & Enrollment Services target programs or populations

• Monitor and analyze admitted student data in order to strategically manage one’s roster and design additional campaign efforts

• Meticulously maintain, track, and monitor student records in UWC²’s CRM system

• Provide exceptional customer service, leaving a positive impression of the University and of Enrollment Services with each student; this includes

responding promptly to voicemails and emails in accordance with team guidelines

• Assist prospective students in completing third-party funding requests including but not limited to: WorkSource, MyCAA, AmeriCorps, Veterans

PROGRAM ADMINISTRATION:

• Serve as one of four subject-matter-experts on policies and procedures.

• Serve as a day-to-day decision-maker in resolving situations related to admissions for a portfolio of programs.

• Maintain Enrollment Service’s written-processes and training materials including Shared Drive content and UWC² Knowledge base.

• Handle individual transfer, deferment, and withdraw requests as it relates to admissions processes.

• Complete quarterly data cleansing and maintenance of EOS student statuses.

• Process Single Course Enrollment applications and tracking.

• Assist with enrollment pipeline reporting and analysis.

• Provide project leadership on special assignments as needed.

REQUIREMENTS:

Bachelor’s degree and at least two years of increasingly responsible administrative experience, preferably in continuing education program management.

The candidate should have a strong working knowledge of the Microsoft Office Suite and intermediate proficiency in the use of Internet technologies and database systems. Additional requirements include:

• Proficiency in running basic CRM reports and campaigns, or the ability to learn new systems quickly

• Skills and experience in writing, editing, and proofing

• Excellent customer-services skills

• Excellent oral and interpersonal communication skills

• The ability to work in a professional manner both as a self-starter and as a team member

• Ability to achieve coaching certification

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED:

• Demonstrated effectiveness in managing multiple priorities and programs within a highly complex and fast-paced organization.

• Familiarity with administrative policies and procedures in a university environment, or specially the University of Washington.

• A record of cultivating a strong team environment for achieving the goals of the organization within a customer service environment.

As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your My Jobs page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

The University of Washington is a leader in environmental stewardship & sustainability

, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu

Open to UW Employees only

If you are a UW employee and would like to be considered for this position, please login to your UW employee profile

to apply.

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Company Profile
A regional, metropolitan university With more than 5,000 students and 45 undergraduate and graduate degree programs, the University of Washington Bothell is the fastest-growing four-year public university in the state of Washington. For more than 25 years, UW Bothell has fulfilled its mandate to provide access and opportunity to students from North King and Snohomish counties and across the state of Washington. UW Bothell: A national reputation For two years in a row (2014-15), the University of Washington Bothell has been ranked No. 1 in both the state of Washington and the Pacific Northwest, according to Money magazine. In 2015, Money ranked UW Bothell No. 36 in its overall list of best colleges. Read the Money magazine story. Washington Monthly ranked UW Bothell no. 13 in the nation in the “best bang for the buck” category. UW Bothell is gaining a national reputation for its STEM program. Money magazine has listed UW Bothell third on its national list of “25 great, accessible colleges for aspiring scientists and engineers”

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